Ugunyaziso olubuyiswayo lwentengiso (ii-RMA) lubonisa ukungoneliseki kwabathengi kwaye lusenokubonisa imiba efana neziphene zemveliso okanye ukonakaliswa konxibelelwano. Simi emva kwemveliso yethu kwaye sikulungele ukuxhasa abathengi bethu.
Xa abathengi befumanisa ukuba izinto abazithengiweyo zingasebenziseki, banokuba nzima ukuhlangabezana nezibophelelo zabo. Nangona abanye abantu abathandabuzayo bejonga imbuyekezo njengokuzingca, umzamo obandakanyekayo ekubuyiseleni imveliso ucebisa ukuba sizithathele ingqalelo izikhalazo.
Ii-RMA zethu zabelana ngomsonto omnye oQhelekileyo
Customers request an RMA because they need our assistance, even if the product meets specifications or the damage was self-induced. An RMA indicates the customer requires help understanding or resolving an issue.
When customers cannot use our products, they rely on us to address their concerns. Upon receiving returns, we:
1. Confirm it’s a product we manufactured.
2. Validate the reported issue. Sometimes validation is quick; other times, laboratory analysis is needed to determine the failure mode and cause of defects.
Our first priority in RMA situations is to restore functioning parts for customers. Once we identify the failure mode, we conduct a Root Cause Analysis (RCA).
Importance of a Root Cause Analysis
Ukuchonga nokujongana nonobangela wengxaki kubalulekile kwizisombululo zexesha elide. ASQ ichaza oyena nobangela njenge “ububi phantsi” leyo ibangela yonke ikhonkco lonobangela-kunye-nesiphumo. Ukulungisa oyena nobangela kunokuthintela imiba ukuba ingaphindi. Nangona iincwadi zezifundo zinokwenza lula ukuyifumana, enyanisweni, ihlala ibandakanya uhambo olunzima. Oku kuntsonkotha kunokukhokelela imibutho ukuba itsibe uhlalutyo lwengcambu (RCA), ikhethe ukulungiswa ngokukhawuleza endaweni yoko.
Iimpendulo ezikhawulezayo kwiingxaki ezikhawulezileyo zinokubonakala zijolise kubathengi, kodwa ngaphandle kokuqonda oyena nobangela, ezi zenzo zisenokungabi nazinzo.
Oku kunokubangela iimeko apho:
- Umphathi ukhetha izenzo zokulungisa unilaterally.
- Umntu olawulayo uqhuba izigqibo ngaphandle kwemvumelwano.
- Amaqela aba ngxi kwiingxoxo ngaphandle kokuvumelana ngezenzo ezisebenzayo.
UkuSombulula iNgxaki eyakhiweyo
Sisebenzisa iindlela ezicwangcisiweyo zokusombulula iingxaki ukuchonga oonobangela, siqeqeshe iqela lethu kwi Zintlanu-Kutheni indlela kunye Inkqubo ye-A3. Ukuseka unobangela kufuna uqeqesho kunye nokugxila, kodwa ukuziqhelanisa kwenza ukuba kukhawuleze.
Amaqela ahlala esokola ukufikelela kwisigqibo kumagumbi enkomfa. Ukumisela unobangela osisiseko kufuna uhambo oluya egemba, “indawo apho yenzeka khona,” kwaye ibandakanya ukuhlalutya kwakhona iinyani ngokuqhubekayo malunga nokuqonda kunye nezimvo zeqela.
Ukwaneliseka koMthengi
Kwibhetri yeHolo, sifuna ngenkuthalo ingxelo yabathengi ukuze silungelelanise iimveliso kunye neenkonzo zethu. Siseka incoko ngokundwendwela abathengi, uphicotho-zincwadi lwasefektri, kunye neentlanganiso zeprojekthi. Le ngxelo ibalulekile kucwangciso lwethu lobuchule kunye nophuculo lokusebenza.
Ngaphezu koko, ukujonga ingxelo yabathengi kubalulekile kwimpilo yeshishini kwaye yimfuneko yenkqubo yolawulo lomgangatho we-ISO 9001. ICandelo 8.2.1 lichaza ukuba imibutho kufuneka ibeke iliso kulwazi malunga nokuba ifezekise iimfuno zabathengi.
Ukuqukumbela
Imveliso ye-RMA ibangela uthotho lweziganeko, igxininisa ukubaluleka kwenkqubo ye-RMA esebenzayo. Okokuqala, yitshintshe ngokukhawuleza ngemveliso esebenzayo. Okulandelayo, hlalutya ukusilela ukuchonga oyena nobangela. Emva kokuchaza umcimbi, thabatha amanyathelo okuwulungisa kwaye uthintele ukuphindaphinda. Le ndlela icwangcisiweyo iququzelela uphuculo oluqhubekayo kwaye kaninzi idlula ulindelo lwabathengi.
